Frequently Asked Questions
Everything you need to know about your Seiko timepiece.
Are the Seiko watches sold on your site authentic?
Yes, we are an authorized retailer. Every Seiko timepiece we sell is 100% authentic and comes in its original packaging with a valid manufacturer's warranty.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your watch sooner.
What is your return policy?
We offer a 30-day return policy. Watches must be returned in their original, unworn condition with all tags, protective plastics, and box sets intact to qualify for a full refund.
Do Seiko watches come with a warranty?
Yes, all our Seiko watches include a 3-year limited warranty that covers internal movement defects. This warranty is honored at any authorized Seiko service center.
Can I have the watch bracelet resized before shipping?
To ensure the best fit, we recommend having your bracelet resized by a local jeweler. Please note that once links are removed or the watch is sized, it is no longer eligible for return.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.